1. Where we ship
StemCura Biotech ships its Healthcare Products (wellness sprays and cosmeceuticals) and StemCura Molecular laboratory products from Coimbatore, Tamil Nadu, India.
Delivery areas, including whether we ship outside India: [CLIENT TO CONFIRM].
2. Delivery timelines
Delivery times depend on your location and the products you order.
Dispatch times: [CLIENT TO CONFIRM]. Estimated delivery times: [CLIENT TO CONFIRM]. Order tracking: [CLIENT TO CONFIRM].
3. Shipping charges
Shipping charges and any free-delivery threshold: [CLIENT TO CONFIRM].
4. Orders through marketplaces
Products bought through external online stores or marketplaces are sold under that seller's terms. Their delivery, return and refund policies apply, so please contact the seller first. List of authorised stores and marketplaces: [CLIENT TO CONFIRM].
5. Returns eligibility
Unopened products in their original packaging may be eligible for return. Return window and conditions: [CLIENT TO CONFIRM].
For hygiene reasons, opened or used sprays cannot be returned unless they arrived damaged or incorrect. Full list of exclusions: [CLIENT TO CONFIRM].
6. Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, please contact us with your order details and photos of the product and packaging.
Time limit for reporting and how we resolve it (replacement or refund): [CLIENT TO CONFIRM].
7. Refund process & timelines
How refunds are approved and paid, and how long they take: [CLIENT TO CONFIRM].
8. Molecular & IVF products
StemCura Molecular products and IVF culture media are for professional and laboratory use only. Special terms apply:
- Cold-chain shipping for temperature-sensitive items: [CLIENT TO CONFIRM]
- Temperature-sensitive items cannot be returned once dispatched
- Quality complaints process, including the details to provide (such as product name and lot number): [CLIENT TO CONFIRM]
9. Cancellations
Whether and when an order can be cancelled, including bulk, distributor and laboratory orders: [CLIENT TO CONFIRM].
10. Contact
Questions about shipping, returns or refunds: [Email to confirm] · [Phone to confirm].
StemCura Biotech Pvt. Ltd., [Address to confirm], Coimbatore, Tamil Nadu, India.