1. Who we are
StemCura Biotech Pvt. Ltd. ("StemCura", "we", "us") is a biotechnology company based in Coimbatore, Tamil Nadu, India. This policy covers information collected through this website and through our enquiry, booking and messaging channels.
2. Information we collect
We collect the following information:
- Contact details you give us, such as your name, email, phone or WhatsApp number, city and country
- The content of your enquiries and messages
- Medical reports and health information you choose to upload, for example with a treatment plan request
- Booking details collected by Calendly when you schedule a consultation
- Website usage data, such as pages visited and device type, collected through cookies (see our Cookie Policy)
3. How we use it
We use your information to:
- Respond to enquiries and send quotes or treatment plans
- Arrange consultations and bookings
- Coordinate your care with clinicians and partner hospitals, where you have asked us to
- Improve our website and services
- Meet our legal, regulatory and safety obligations
We do not sell your personal information.
4. Legal basis & consent
We process personal data with your consent, which you give when you submit a form or book a consultation, and where processing is required by law. Health information is processed only with your explicit consent. You can withdraw consent at any time; this does not affect processing carried out before you withdrew it.
6. International transfers
Some of our service providers store data outside India. Where this happens, we take reasonable steps to make sure your information is protected to the standard required by Indian law.
7. Data retention
We keep personal information only for as long as it is needed for the purpose it was collected, or as required by law. Medical reports shared for treatment planning are retained for [period to confirm] unless you ask us to delete them sooner.
8. Security
We use administrative, technical and physical safeguards, including access controls and encrypted connections, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access a summary of the personal data we hold about you
- Correct, complete or update your data
- Ask us to erase your data
- Withdraw your consent
- Have your grievances addressed
- Nominate another person to exercise your rights in the event of death or incapacity
To exercise any of these rights, contact our Grievance Officer (Section 13).
10. Children's data
This website is not directed at children. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or lawful guardian. Enquiries on behalf of a child should be made by a parent or guardian.
11. Third-party links
This website links to external services, including online stores, Calendly and WhatsApp. Their privacy practices are governed by their own policies.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.
13. Contact & Grievance Officer
Grievance Officer: [Name to confirm] · [Email to confirm]
StemCura Biotech Pvt. Ltd., [Address to confirm], Coimbatore, Tamil Nadu, India.