FAQs
Frequently Asked Questions
Quick, honest answers. Still curious? Talk to us.
08 Questions
General
Is StemCura a hospital?
StemCura Biotech is a biotechnology company. We provide regenerative and PRP therapies through [our clinic / partner clinicians — to confirm], wellness products, laboratory kits and medical-travel support.
Where are you located?
Coimbatore, Tamil Nadu, India. [Address to confirm]
How do I book a consultation?
Click Book a Consultation anywhere on the site to choose a time on our online calendar, or message us on WhatsApp.
Do I need a doctor's referral?
No referral is needed. If you have recent reports, scans or prescriptions, please share them — they help our clinicians assess you more quickly.
Can I consult online before visiting?
Yes. Video consultations are available for an initial assessment. Some therapies need an in-person examination before a plan is confirmed.
How quickly will you reply?
Within one working day (48 hours for medical tourism treatment plans).
Which languages do you speak?
Our team speaks English and Tamil, with support in other languages on request. [Languages to confirm]
Is my information kept confidential?
Yes. Please see our Privacy Policy.
11 Questions
Regenerative & PRP
Is your regenerative therapy stem cell therapy?
Our core approach is cell-free: we use bioactive factors and exosomes derived from stem cells, not transplanted living cells.
What are exosomes?
Exosomes are tiny vesicles that cells release to carry growth factors and signalling molecules to other cells. They help coordinate repair, which is why they are studied for joint, skin, hair and wound concerns.
What's the difference between PRP, GFC and exosome therapy?
PRP and GFC are both prepared from your own blood; GFC is a more concentrated, cell-free extract of growth factors. Exosome therapy uses stem-cell-derived vesicles instead of your blood. Your clinician will recommend the option that suits your concern.
Is PRP safe?
PRP is prepared from your own blood, so the risk of allergic reaction is very low. Mild, temporary soreness or redness can occur; your clinician will explain everything before treatment.
Does the treatment hurt?
Most people feel mild discomfort. A numbing cream or local anaesthetic is used where appropriate, and most sessions take under an hour.
Who should not have these therapies?
They may not be suitable if you have certain blood disorders, an active infection or cancer, are pregnant, or take blood-thinning medication. Your clinician will review your medical history before recommending treatment.
How many sessions will I need?
This depends on your condition and response. Your plan will outline the expected number.
When might I see results?
Healing is gradual; many people assess progress over several weeks to months. Results vary.
Is there any downtime?
Most people return to normal activities the same or next day. Joint treatments may need a short period of reduced activity, and you will receive written aftercare advice.
What does treatment cost?
[Price ranges to confirm, or "shared after consultation"]
Is treatment covered by insurance?
Most regenerative and aesthetic procedures are not covered by standard health insurance in India. Please check with your insurer; we can provide itemised invoices. [to confirm]
09 Questions
Healthcare Products
Where can I buy your sprays?
Online via [channels to confirm], or ask us about stockists near you.
Do you deliver across India?
[Delivery coverage to confirm]
How do the sprays work?
Each spray is formulated for one everyday problem, from cigarette cravings (SmokeCut®) to snoring (SilentCare®) and foot odour (Odorem®). Each product's label lists its ingredients and directions for use.
What are the sprays made from?
Many of our formulations use herbal ingredients. Full ingredient lists are printed on each pack. [to confirm per product]
Are the sprays suitable for children or during pregnancy?
Please read each product's label and speak to a doctor before use in children or during pregnancy.
Does SafeCanine® harm dogs?
SafeCanine® is designed to deter dogs without harming them. Use it only as directed and avoid spraying towards the eyes.
What is the shelf life?
The expiry date is printed on each pack. Store below 30°C, away from direct sunlight. [to confirm]
Can I return a product?
Unopened products can be returned under our Shipping, Returns & Refunds policy. For hygiene reasons, opened sprays can only be returned if damaged or faulty.
Can I become a distributor?
Yes — apply through the distributor form on the Healthcare Products page.
08 Questions
Molecular
Do you provide samples for evaluation?
Yes, request one through the enquiry form on the Molecular page.
Where can I get technical data sheets and IFUs?
Request them through the same form; a downloads library is coming soon.
Are your products for research or diagnostic use?
[Research use / diagnostic use to confirm per product]
Are your kits compatible with my extraction platform?
Tell us your platform and workflow in the enquiry form and our application team will confirm compatibility and recommend a protocol.
How are temperature-sensitive products shipped?
IVF media and other temperature-sensitive products ship in cold-chain packaging with temperature monitoring. [to confirm]
What are your lead times for bulk orders?
Lead times depend on product and volume. You will receive a confirmed dispatch timeline with your quote.
Do you offer technical support?
Yes. Our application team can help with protocol questions and troubleshooting by phone or email.
Do you supply outside India?
[Export availability to confirm]
08 Questions
Medical Tourism
How do I get a cost estimate?
Share your reports through the treatment plan form; you'll receive a personalised estimate within 48 hours.
Do you help with medical visas?
Yes, we guide you through the e-Medical Visa process. Visa decisions rest with the Government of India.
Can a family member travel with me?
Yes, attendants can apply for an e-Medical Attendant Visa.
Does StemCura provide the treatment?
StemCura facilitates your care. Treatment is provided by independent licensed hospitals and doctors, except for StemCura's own regenerative and PRP therapies.
Which hospitals will I be treated at?
We work with accredited multi-specialty hospitals in Coimbatore. Your treatment plan names the hospital and treating specialist. [Partner hospitals to confirm]
How long should I plan to stay?
It depends on the treatment. Your plan includes a recommended length of stay, including recovery time before you fly home.
How do I pay?
Hospital charges are usually paid directly to the hospital, and you will receive itemised estimates in advance. [Payment methods to confirm]
What happens after I return home?
We coordinate tele-follow-ups with your treating doctor.
No questions match your search.
Try a different word — or ask us directly and the right StemCura team will reply within one working day.
Contact UsStill curious? Talk to us.
Book a consultation with our clinical team, or send us your question and the right StemCura team will reply within one working day.